Returns & Refunds Policy

AF Cosmetics — Returns & Refunds Policy

Last updated: 28 September 2026

At AF Cosmetics, we want you to be happy with your purchase. If you change your mind or there is a problem with your order, we will deal with your return fairly and in accordance with your statutory consumer rights.

1. Changing your mind

If you purchase from AF Cosmetics online, you generally have the right to cancel your order within 14 days of receiving your goods, without needing to give a reason.

After notifying us that you wish to cancel, you must return the goods to us within a further 14 days.

To be eligible for a change-of-mind return, the product should be returned in its original condition and packaging.

2. Fragrance and hygiene products

For health and hygiene reasons, fragrances that have been opened, used or unsealed may not be eligible for a change-of-mind return where the product has been sealed for hygiene purposes.

This does not affect your statutory rights if the product is faulty, damaged, not as described or otherwise does not conform to your consumer rights.

3. Faulty, damaged or incorrect items

If your item arrives damaged, faulty, incorrect, or not as described, please contact us as soon as possible.

We may ask you to provide photographs or other information to help us assess the issue.

Where a product is faulty or otherwise does not meet the required legal standards, you retain your statutory consumer rights, including applicable rights to a repair, replacement or refund.

4. How to request a return

Please contact AF Cosmetics before sending an item back.

Include:

Your full name
Order number
The item you wish to return
The reason for the return
Photographs where the item is damaged or faulty

We will then provide you with the appropriate return instructions.

Email: ashleyfarlow93@gmail.com

5. Return postage

For a change-of-mind return, the customer is generally responsible for the cost of returning the product to us.

Where an item is faulty, damaged, incorrect or otherwise does not conform to the contract, please contact us before returning it so we can advise you on the appropriate arrangements.

6. Refunds

Once we receive and inspect an eligible return, we will process your refund without undue delay.

For cancellations made under the statutory 14-day cancellation right, refunds will normally be made within 14 days of receiving the returned goods, or earlier where applicable evidence of return has been provided.

Refunds will normally be made using the original payment method.

Where the statutory cancellation right applies, the original standard delivery charge will also generally be refunded. Any additional amount paid for an upgraded delivery service may not be refundable.

7. Product condition

Customers may handle goods to the extent reasonably necessary to establish their nature, characteristics and functioning.

However, where goods have been handled beyond what is reasonably necessary, we may be entitled to account for any resulting reduction in value where permitted by law.